ZZPS Parking Charge: What to Do

Who Is ZZPS?

ZZPS is a debt recovery and legal services company that acts for several parking operators. They handle both debt collection and court claims, making them a combined debt collector and legal services provider.

ZZPS operates as both a debt collection agency and a legal services provider. This means they handle the initial debt recovery correspondence and can also escalate matters to County Court proceedings. While they combine both functions, their actual legal powers remain the same as any other firm -- they cannot enforce anything without first obtaining a court judgment.

Why Did I Get a Letter from ZZPS?

If you have received a letter from ZZPS, it means that a parking company has passed your unpaid parking charge to them for recovery. This typically happens after the parking company has sent its own initial notices and you have either not responded or not paid. The parking charge has now moved from the initial notice stage into the debt recovery or legal escalation phase.

The typical sequence is as follows: first, the parking company issues a Parking Charge Notice (PCN), either on your windscreen or through the post after a DVLA keeper enquiry. If that goes unpaid, they may send reminder letters and a Notice to Keeper under POFA 2012. If payment is still not received after these initial stages, the parking company will instruct ZZPS to pursue the debt on their behalf. ZZPS then sends its own series of letters, which are typically more forceful in tone and may threaten further action.

It is important to understand that the involvement of ZZPS does not change the underlying legal position. The parking charge is still a civil contractual claim, not a criminal matter. The same defences that apply to the original PCN still apply at this stage. If the original charge was invalid, it does not become valid simply because it has been passed to ZZPS.

Which Parking Companies Use ZZPS?

ZZPS acts on behalf of several private parking operators. If you have received a letter from ZZPS, check which parking company originally issued your PCN. The specific operator matters because each company has its own patterns of compliance, common signage issues, and likelihood of pursuing court action.

The following parking companies are known to use ZZPS for debt recovery or legal proceedings:

• --APCOA
• --Vinci Park / Indigo
• --Vehicle Control Services
• --NGPM
• --One Parking Solution
• --Key Parking Solutions
• --Civil Enforcement Limited

If your parking company is listed above, you can find specific guidance on challenging their charges by visiting the relevant company page. Each operator has known weaknesses in their procedures that can form the basis of a strong defence.

How Much Are They Asking For?

ZZPS typically demands between £160 and £380. Court claims can total £500-£660+ with added fees.

It is worth noting that the amount demanded by ZZPS may be significantly higher than the original parking charge. This increase typically includes added administration fees, debt recovery costs, and sometimes solicitor costs. Whether these additional charges are legitimate and recoverable is often questionable, particularly if they were not disclosed on the original car park signage or in the terms and conditions.

Under the Consumer Rights Act 2015, any charges must be transparent and not unfair. If the signage at the car park only stated a charge of, say, 100 pounds, the parking company may have difficulty justifying a demand for significantly more. On the small claims track in county court, solicitor costs are generally not recoverable, which limits what the parking company can actually claim if the matter goes to court.

Should I Pay ZZPS?

This is the question that brings most people to this page, and the honest answer is: it depends on the specifics of your case. There is no universal right answer because each parking charge turns on its own facts. However, there are some important principles that can help you decide.

Before paying, you should consider whether the original parking charge was valid in the first place. Did the parking company comply with POFA 2012? Was the signage adequate? Were you actually in breach of the terms? Was the charge proportionate? If there are legitimate grounds to challenge the charge, paying simply because you received a letter from ZZPS may mean giving up money you do not owe.

On the other hand, if the charge is valid and you were genuinely in breach of clearly displayed terms, paying at an earlier stage will usually be less expensive than waiting for the matter to escalate. Some people choose to pay to avoid the stress of further correspondence, and that is a personal decision.

What you should never do is pay simply because the letter sounds threatening. ZZPS's letters are carefully worded to create a sense of urgency and fear. The tone of a letter does not change the legal position. If the charge is challengeable, it remains challengeable regardless of how many letters you receive or how strongly worded they are.

What Powers Does ZZPS Actually Have?

ZZPS operates both as a debt collector and legal services provider. They can send demand letters and file County Court claims. Pre-judgment, they have no enforcement powers. They cannot send bailiffs, clamp vehicles, or affect your credit score without a CCJ.

Many people assume that receiving a letter from a debt collection agency means that serious legal consequences are imminent. While it is important to take correspondence seriously, it is equally important to understand the actual limits of what ZZPS can do. Their letters may imply consequences that they do not have the power to deliver.

The bottom line is this: ZZPS cannot force you to pay. As a debt collection agency, their only tools are letters and phone calls. The parking company would need to separately instruct solicitors if they wanted to pursue the matter through the courts, and many never do. Understanding this distinction is essential to making an informed decision about how to respond.

Known Issues with ZZPS

Based on reports from motorists and public records, the following issues have been associated with ZZPS:

• --Combining debt collection and legal functions
• --Aggressive letter templates
• --Pursuing claims with questionable POFA compliance
• --Inflated charges above signage amounts
• --Continuing correspondence after disputes are raised

If any of these issues apply to your case, they may strengthen your position if the matter goes to court. Document everything and keep all correspondence as evidence.

How to Respond to ZZPS

How you respond to ZZPS depends on the stage the matter has reached and the strength of your case. However, there are some universal principles that apply regardless of the specifics. Following these steps will protect your position and avoid common mistakes that could weaken your case.

1. 1Do not ignore their correspondence -- they do file court claims
2. 2Do not call or make admissions
3. 3Check the validity of the original charge
4. 4Verify POFA 2012 compliance
5. 5Keep all letters as evidence
6. 6Respond to any Letter Before Action within the stated timeframe
7. 7If a court claim arrives, respond within 14 days

One of the most important things to remember is that a phone call to ZZPS can do more harm than good. Anything you say on the phone may be used to establish that you acknowledge the debt or accept liability. Stick to written correspondence, keep copies of everything, and do not make any admissions.

If the matter has reached the Letter Before Action stage, the parking company is signalling that they are considering filing a court claim. This does not mean they will definitely proceed, but you should take it seriously and begin preparing your defence. Many claims are dropped when the parking company or their solicitors receive a well-structured defence that demonstrates the motorist understands their rights.

Can ZZPS Take Me to Court?

ZZPS does file County Court claims and should be taken seriously. However, like other parking solicitors, they will often discontinue claims when a comprehensive defence is filed.

Remember that ZZPS itself cannot file a court claim. If the parking company decides to pursue the matter through the courts, they will need to instruct solicitors separately. You will know this has happened when you receive a Letter Before Action from a solicitor firm, or ultimately a Claim Form (N1) from the County Court Business Centre.

If a court claim is filed, do not panic. Parking charge claims are heard on the small claims track of the county court, which is designed for ordinary people to represent themselves without a lawyer. The process is relatively straightforward, and the financial risk is limited. On the small claims track, each party generally bears their own costs, so even if you lose, you will typically only have to pay the original charge plus court fees -- not the other side's solicitor costs.

The most important thing is to file a defence. A well-drafted defence that raises legitimate legal arguments -- such as POFA 2012 non-compliance, inadequate signage, or a disproportionate charge -- significantly increases the likelihood that the parking company will discontinue the claim rather than risk losing at a hearing. Our County Court Defence Guide explains the process in detail.

Frequently Asked Questions