How We Can Help

Receiving a parking charge, or a letter threatening court action, can be stressful. The language is often designed to pressure you into paying quickly, and it is not always clear what your rights are or what you should do next.

We are here to help you understand your situation and, if appropriate, prepare a defence. Here is how the process works.

Tell us about your situation

We start by asking you some straightforward questions about your parking charge. This covers things like which company issued it, what correspondence you have received, and the circumstances around the alleged contravention.

The questions are written in plain language, and each one includes a brief explanation of why it matters. You do not need any legal background. Most people complete this in around five minutes.

Everything you tell us stays confidential and is only used to assess your case.

We assess your case

Based on your answers, we review your situation against the legal arguments that are most commonly used in parking charge disputes. These include questions around whether the parking company followed the correct procedures under POFA 2012, whether the signage was adequate, and whether the charge itself is proportionate.

Not every argument applies to every case. We identify the ones that are relevant to your specific circumstances and explain how they may support a defence.

If we identify potential weaknesses in the parking company's case, we set these out clearly so you can make an informed decision about how to proceed.

Your defence documents

If you decide to proceed, we prepare a set of documents tailored to your case. This typically includes:

•A structured defence document, setting out the legal arguments relevant to your situation
•A witness statement template, which you can personalise with your own account of events
•An evidence checklist, so you know what supporting documents to gather
•A settlement response template, in case the parking company offers to withdraw their claim

All documents are provided in .docx format, so you can review and edit them before filing. We also include guidance on the next steps: what to file, where to send it, and what to expect.

What happens after you file

Every case is different, but here is what typically happens:

The company withdraws their claim

This is a common outcome. Many parking companies discontinue their claim once they receive a properly structured defence, particularly where the defence raises issues with their compliance or procedures. If this happens, the matter is resolved and you pay nothing further.

The case proceeds to a hearing

If the parking company does continue, the case will usually be heard on the Small Claims Track. This is an informal process designed for people representing themselves, you do not need a solicitor. Your defence documents provide the framework for presenting your arguments at the hearing.

We want to be straightforward: we cannot guarantee any particular outcome. What we can do is help you understand your position and prepare the strongest possible case based on the facts of your situation.

If you would like help with your case

You can begin the process by answering our questionnaire. There is no charge to complete it, and you can review an outline of your defence before deciding whether to proceed.

Answer the Questionnaire

If you are unsure whether this is right for your situation, our guides and FAQ may help you decide.